Cancellation
At Kitchenlon, we understand that plans can change. Our goal is to make order cancellations as simple and transparent as possible while ensuring that orders already being prepared or shipped are handled fairly.
Order Cancellation Window
You may request cancellation of your order before it has been processed for fulfillment or shipped.
To request a cancellation, contact us as soon as possible after placing your order.
Because orders may move into processing quickly, submitting a cancellation request does not automatically guarantee cancellation.
How to Request a Cancellation
Please contact our customer support team with:
- Your full name
- Order number
- Email address used when placing the order
- A clear request to cancel the order
Email: support@kitchenlon.com
Please use “Order Cancellation Request – [Order Number]” as the email subject so we can identify your request quickly.
If Your Order Has Not Been Processed
If we receive your cancellation request before your order enters fulfillment, we will make reasonable efforts to cancel it.
If the cancellation is successfully completed, any eligible payment already collected will be refunded to the original payment method.
Refund processing times may vary depending on your bank or payment provider.
If Your Order Has Already Been Processed or Shipped
Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel it.
In this situation, you may still be eligible to request a return or refund according to our Refund & Return Policy.
Please do not refuse a package solely to request a cancellation. Contact our support team first so we can provide the appropriate instructions.
Cancellation by Kitchenlon
In certain circumstances, Kitchenlon may need to cancel an order. This may occur because of:
- Product availability issues
- Incorrect or incomplete order information
- Payment authorization problems
- Pricing or product information errors
- Suspected fraudulent or unauthorized transactions
- Shipping limitations
- Technical or inventory-related issues
- Other circumstances that prevent us from safely or accurately fulfilling the order
If we cancel an order after payment has been received, we will arrange an eligible refund to the original payment method.
Duplicate Orders
If you accidentally place the same order more than once, contact us immediately.
We will review the order status and, where possible, cancel the duplicate order before fulfillment.
Once an order has entered processing or shipping, cancellation may no longer be possible.
Cancellation Does Not Affect Your Other Rights
This Cancellation Policy applies specifically to requests to cancel an order.
Your rights regarding returns, defective products, damaged items, or eligible refunds are governed by our Refund & Return Policy.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.
Contact Us
If you need to cancel an order, please contact us as soon as possible: support@kitchenlon.com
Please include your order number whenever contacting us about an existing purchase.
Our Promise
We believe a good cancellation policy should be clear, reasonable, and easy to understand. Kitchenlon will make reasonable efforts to honor eligible cancellation requests submitted before an order enters fulfillment.
Business E-mail: support@kitchenlon.com
Phone Number: +1 (217) 991-8195
Address:9713 Saint Albans St Hebron IL 60034
Business Hours: Monday–Friday: 9:00 AM–5:00 PM Central Time (CT)